The Annual Giving Exchange

Recruiting callers for your phonathon program can be a long and exhausting task.

Yes, building a large staff enables you to complete more calls, but you also want to recruit the best possible team.  Some program managers conduct phone interviews or phone screenings to expedite the recruiting process (this is, after all, a business conducted over the phones).  But while phone interviews may be an efficient use of your time, nothing beats a face-to-face meeting.

As a tactic for maximizing efficiency and recruiting the best possible staff, try interviewing prospective callers in groups.  Doing so:

1. Enables you to spend less time recruiting and more time training.
2. Gives you a chance to meet every caller in person.
3. Creates an opportunity to similate a live call center environment.
4. Allows you to compare callers to one another.
5. Encourages callers to stand out.
6. Provides callers with a chance to meet the people they’ll be working with.
7. Builds a sense of community within your program.